Refunds, Cancellations, and Chargebacks
Refunds are only authorized if the product is unused, sealed, and without any kind of tampering. It must be returned to the sender, with the customer bearing the shipping cost, within a maximum period of 7 days after receipt.
The refund/chargeback process takes up to 10 days. The reshipment fee is $9.90 and must be paid by the customer.
Credit Card: Will be refunded to your credit card statement within 30 business days.
All requests must be sent to contact@fontenellecandles , providing your SSN, order number, attached photos of the product to be returned, and an explanation of the situation.
Defects and Damages
Within 7 days of receipt, if you notice any issues, please contact our support via email ( contact@fontenellecandles ), providing your SSN, order number, explain your issue, and attach a photo if possible.
Shipping Costs
The shipping fee on our website varies and can change depending on active campaigns, ranging from fixed-rate to free shipping.